Payment Policy

Effective Date: January 7, 2025
Address: 3990 49th Hwy W, Drew, Mississippi, United States
Phone Number: (706) 645-1309
Email: info@chicbina.com
Website: chicbina.com

At ChicBina, we are committed to providing a seamless and secure shopping experience for our customers. This Payment Policy outlines the terms and conditions governing the payment methods, security protocols, and procedures for purchasing skincare products through our platform.

1. Accepted Payment Methods

We strive to accommodate various payment preferences by accepting the following methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: PayPal, Apple Pay, and Google Pay.
  • Bank Transfers: Direct deposits for larger transactions (available for bulk orders).
  • Gift Cards: ChicBina-issued gift cards for partial or full payments.

Please ensure that the payment method you select is valid and authorized. Invalid or declined payments may result in the cancellation of your order.

2. Pricing and Currency

  • All prices listed on ChicBina.com are in U.S. Dollars (USD) and inclusive of applicable taxes unless otherwise specified.
  • Any currency conversion fees or exchange rates are determined by your payment provider. ChicBina is not responsible for these charges.

We reserve the right to adjust prices due to promotions, market fluctuations, or errors. Prices at the time of purchase will remain applicable for your order.

3. Payment Security

ChicBina prioritizes the safety of your financial information.

  • Secure Payment Gateway: All transactions are processed through PCI-DSS-compliant payment gateways to ensure encryption and protection of sensitive data.
  • Fraud Prevention: Orders flagged for suspicious activity may require additional verification to protect our customers.

We will never ask for sensitive payment information, such as your card details, via email or phone. If you receive such requests, please report them immediately.

4. Billing and Authorization

  • When placing an order, you authorize ChicBina to charge the total amount, including applicable taxes and shipping fees, to your selected payment method.
  • Billing Address Accuracy: Ensure that your billing address matches the details on file with your payment provider to avoid delays.
  • Orders with incorrect billing information may be canceled automatically.

5. Refunds and Returns

Please refer to our Refund Policy for detailed information regarding eligibility, processing times, and methods for refunds.

  • Refunds will only be issued to the original payment method used for the purchase.
  • Refunds may take 5-10 business days to reflect, depending on your payment provider.

6. Subscription Payments

For subscription-based products or services, the following terms apply:

  • Automatic Renewals: Subscriptions will renew automatically unless canceled before the renewal date.
  • Payment Intervals: Charges will occur at the frequency stated during checkout (e.g., monthly, quarterly, annually).
  • Cancellation: You may cancel subscriptions via your account dashboard or by contacting our support team.

7. Payment Issues and Disputes

If your payment is declined or encounters an error:

  • Verify the information entered (card number, expiration date, CVV, etc.).
  • Contact your payment provider for clarification.

For disputes regarding charges:

  • Email us at info@chicbina.com with your order number and payment details.
  • We will investigate the issue and provide resolution within 5-7 business days.

8. Promotions and Discounts

  • Promo codes must be applied at checkout to qualify.
  • Discounts cannot be applied retroactively or combined with other offers unless explicitly stated.
  • Some promotional items may require specific payment methods to qualify.

9. Bulk Orders and Special Requests

For bulk purchases or custom orders, please contact us at (706) 645-1309 or email info@chicbina.com. Payment terms and conditions for such orders will be discussed individually.

10. Updates to this Policy

ChicBina reserves the right to modify this Payment Policy at any time. Updates will be posted on this page, and the effective date will be updated accordingly. Continued use of our services implies acceptance of the revised terms.

If you have any questions or concerns regarding our Payment Policy, please contact us at:

  • Phone: (706) 645-1309
  • Email: info@chicbina.com
  • Address: 3990 49th Hwy W, Drew, Mississippi, United States

Thank you for choosing ChicBina for your skincare needs!