Shipping Policy

Effective Date: January 7, 2025
Address: 3990 49th Hwy W, Drew, Mississippi, United States
Phone Number: (706) 645-1309
Email: info@chicbina.com
Website: chicbina.com

At ChicBina, we are committed to ensuring that your skincare products are delivered promptly and securely. This Shipping Policy outlines the terms and conditions regarding the shipment of orders placed on our platform.

1. Shipping Methods and Carriers

We partner with trusted carriers to deliver your orders efficiently, including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Shipping methods available at checkout include:

  • Standard Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days.
  • Overnight Shipping: Next-business-day delivery for orders placed before the daily cut-off time.

2. Shipping Rates

Shipping rates are calculated based on the following factors:

  • Delivery location (domestic or international).
  • Shipping method selected.
  • Order weight and dimensions.

Free shipping is available for orders over $75 (before taxes and discounts) within the United States. Additional charges may apply for expedited or international shipping.

3. Order Processing Time

  • Orders are processed Monday through Friday, excluding holidays.
  • Standard processing time is 1–2 business days after payment confirmation.
  • During high-demand periods (e.g., holidays, promotions), processing may take an additional 1–2 business days.

You will receive a confirmation email with tracking details once your order has shipped.

4. Domestic Shipping

  • Standard Shipping: Delivery within 5–7 business days.
  • Expedited Shipping: Delivery within 2–3 business days.
  • Overnight Shipping: Next-business-day delivery for orders placed by 12:00 PM (CST).

Please note that delivery times are estimates and may vary due to carrier delays, weather, or unforeseen circumstances.

5. International Shipping

We offer international shipping to select countries. Key details:

  • Delivery times vary by destination, typically 7–14 business days.
  • Customs fees, import duties, and taxes are the responsibility of the customer.
  • We are not liable for delays caused by customs processing.

Before placing an international order, ensure that the products comply with your country’s import regulations.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

  • You can track your order on the carrier’s website or through your account on ChicBina.com.
  • If tracking updates are delayed or unavailable, please allow 24–48 hours for the carrier to update their system.

7. Address Accuracy

To ensure successful delivery, provide accurate and complete shipping information.

  • ChicBina is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
  • If an address correction is required after an order is placed, contact us immediately at info@chicbina.com.

8. Lost or Damaged Shipments

If your order is lost or damaged during transit:

  • Contact us within 7 business days of the estimated delivery date.
  • Provide your order number and any relevant photos or documentation.

We will investigate the issue with the carrier and provide a resolution, which may include a replacement or refund.

9. Undeliverable Packages

If a package is returned to us as undeliverable:

  • We will contact you to confirm the address and arrange for reshipment (additional shipping charges may apply).
  • If we are unable to reach you, the order will be canceled, and a refund will be issued minus shipping costs.

10. Shipping Promotions

From time to time, we may offer promotional shipping rates or free shipping. These offers are subject to the following:

  • Limited to specific products, locations, or order values.
  • Non-transferable and cannot be applied retroactively.

11. Changes to the Shipping Policy

ChicBina reserves the right to modify this Shipping Policy at any time. Updates will be reflected on this page, and the effective date will be revised accordingly. Continued use of our services implies acceptance of the revised terms.

Contact Us

For any questions or concerns regarding our Shipping Policy, please contact us at:

  • Phone: (706) 645-1309
  • Email: info@chicbina.com
  • Address: 3990 49th Hwy W, Drew, Mississippi, United States

Thank you for choosing ChicBina for your skincare needs. We are dedicated to delivering your products with care and efficiency!