Chicbina Sales Policy
Effective Date: January 7, 2025

At Chicbina, we are dedicated to providing our customers with high-quality, premium beauty cosmetics. This Sales Policy outlines the terms and conditions that govern the sale of products through our website, chicbina.com, and any other sales channels. By purchasing from Chicbina, customers agree to abide by the terms of this policy.

1. General Terms

1.1. Chicbina is a luxury beauty cosmetics retailer specializing in high-end skincare, makeup, and beauty products.
1.2. This Sales Policy applies to all sales conducted through our website, via phone orders, and in-store purchases at our physical location at 3990 49th Hwy W Drew, Mississippi, United States.
1.3. Chicbina reserves the right to modify this Sales Policy at any time. Any changes will be effective immediately upon posting on our website.
1.4. Customers are encouraged to read and review this policy regularly.

2. Product Availability

2.1. All products available for sale are subject to availability.
2.2. In the case of a product being out of stock, customers will be notified promptly, and alternatives may be suggested.
2.3. Chicbina strives to ensure the accuracy of product descriptions, including ingredients, specifications, and images. However, discrepancies may occur due to changes made by manufacturers or errors on our website.

3. Ordering Process

3.1. Orders can be placed online through our website or by contacting us directly via email or phone.
3.2. Customers must provide accurate information during the ordering process, including their full name, shipping address, email, phone number, and payment details.
3.3. Once an order is placed, customers will receive an order confirmation email. This email does not constitute an acceptance of the order. Acceptance occurs only when the order is shipped.

4. Pricing and Payment

4.1. All prices listed on our website are in USD and include applicable taxes unless otherwise specified.
4.2. Chicbina reserves the right to change prices at any time without prior notice.
4.3. Payment for orders must be made via accepted payment methods, including credit/debit cards and other secure online payment platforms.
4.4. By completing an order, customers authorize Chicbina to charge their chosen payment method for the full amount of the order.

5. Shipping and Delivery

5.1. Chicbina offers shipping within the United States and internationally. Shipping fees and delivery times vary depending on the destination and the shipping method chosen at checkout.
5.2. All orders will be processed within 1-3 business days, excluding weekends and holidays.
5.3. Customers will receive a tracking number once their order has been shipped.
5.4. Delivery times are estimates and may be subject to delays due to factors beyond our control, including postal service delays, weather, and customs processing.

6. Returns and Exchanges

6.1. Chicbina is committed to customer satisfaction. If a product does not meet your expectations, we accept returns and exchanges under the following conditions:

• Products must be returned within 30 days of purchase.
• The item must be unused, unopened, and in its original packaging.
• Proof of purchase is required for all returns and exchanges.
  6.2. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
  6.3. Refunds will be issued to the original payment method within 7-10 business days upon receipt of the returned item.
  6.4. Items purchased on sale or with a promotional discount are not eligible for returns or exchanges unless defective.

7. Defective or Damaged Products

7.1. If a product arrives defective or damaged, please contact us immediately at info@chicbina.com or call us at (706) 645-1309 to arrange for a return or exchange.
7.2. Chicbina will cover the return shipping costs for defective or damaged items and will either provide a replacement or a full refund.

8. Customer Service

8.1. Our customer service team is available to assist with any questions or concerns regarding products, orders, or shipping.
8.2. Customers can contact us via email at info@chicbina.com or by phone at (706) 645-1309.
8.3. We aim to respond to all inquiries within 48 hours of receipt.

9. Privacy and Data Protection

9.1. Chicbina values your privacy and is committed to protecting your personal information. We adhere to strict privacy policies to ensure that your data is secure.
9.2. For details on how we collect, use, and protect your personal information, please review our Privacy Policy.

10. Promotions and Discounts

10.1. Chicbina may offer promotional discounts, coupon codes, or limited-time offers. These promotions are subject to change and may have specific terms and conditions.
10.2. Promotional codes must be applied at checkout and cannot be applied retroactively to previous orders.

11. Limitation of Liability

11.1. Chicbina is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
11.2. Our liability is limited to the purchase price of the product purchased.

12. Governing Law

12.1. This Sales Policy shall be governed by and construed in accordance with the laws of the State of Mississippi, United States.
12.2. Any disputes arising from this policy or related to any transactions with Chicbina shall be resolved through binding arbitration in the jurisdiction of Mississippi.

13. Changes to the Sales Policy

13.1. Chicbina reserves the right to update or amend this Sales Policy at any time. Any changes will be posted on our website with an updated effective date.